General Sessions


Thursday, Oct 12., 2:15 - 3:15 p.m.
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Culture of Service - The Zappos Story

Erica Javellana, Speaker of The House, Zappos Family of Companies

By developing a company culture and committing to it, you can make a positive change within your organization. has grown their business because of their unique culture and the service they provide to their customers.  Zappos Insights’ Speaker of The House, Erica Javellana, will share the Zappos core values system, their approach to culture and employee engagement, and how this Culture of Service can be applied to any industry.



Leading High-Performing Teams

Brandon Rigoni, Ph.D.,Managing Consultant, Gallup

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Only 21% of people strongly agree that their performance is managed in a way that motivates them to do outstanding work so it is no big surprise that only 33% of employees are engaged in their work and 51% US workers are actively looking for a new job. Gallup offers analytics and advice for engaging and developing employees using a proven data-drive approach to help you focus on right things to increase productivity and retain your best.